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Home My WebLink AboutRES NO 011-2024RESOLUTION NO. 0 1 1- 2 0 2 4 A RESOLUTION OF THE CITY OF BAKERSFIELD APPROVING ANNUAL RENEWAL OF SUPPORT AND MAINTENANCE SERVICES FOR VERSATERM'S CASE SERVICES SOFTWARE SUBSCRIPTION NOT TO EXCEED $155,000 PER YEAR. WHEREAS, in July of 2023, the City Council authorized the purchase of Versaterm's Case Service Software subscription for the Bakersfield Police Department (BPD); and WHEREAS, the BPD has a non -emergency crime reporting system, this system is currently experiencing extended response times and delays in processing reports; and WHEREAS, delays in response impact the BPD's ability to serial -type crime trends and leave many residents waiting for a response; and WHEREAS, these delays cause a loss of trust within the community; and WHEREAS, the BPD has sought to implement a new program to increase response time and repair community trust; and WHEREAS, Versaterm's Case Service subscription allows the BPD to see residential non -emergency complaints in real time, and is available via a mobile text and web platform. These services will significantly increase callbacks and expedite routing an officer for investigation; and WHEREAS, the City desires to enter into a software subscription annually without further City Council action as long as the cost does not exceed One Hundred Fifty -Five Thousand Dollars ($155,000) and as long as it remains efficient to continue to utilize the Case Service software. NOW, THEREFORE, BE IT RESOLVED by the Council of the City of Bakersfield as follows: 1) The above recitals are true and correct and incorporated herein by reference. 2) The Director of Information Technology or designee is authorized to annually renew the maintenance and support for Versaterm's Case Services Software system being utilized by the Bakersfield Police Department and Recreation & Parks Department without further City Council action, provided that the cost of such renewal does not exceed One Hundred Fifty -Five Thousand Dollars ($155,000) per year as long as the Resolution Approving Annual Renewal of Support and Maintenance Services for Versaterm's Case Services Software Subscription Page 1 oSAKe �, k OORIGINAL� City of Bakersfield is utilizing the software. HEREBY CERTIFY that the foregoing Resolution was passed and adopted by the Council of the City of Bakersfield at a regular meeting thereof held on AN 22ga—by the following vote: AYE COLINCILMEMBER NOES: COLINCILMEMBER ABSTAIN: COLINCILMEMBER ABSENT: COLINCILMEMBER v ✓ v ✓ ;/ ✓ ARIAS, GONZALES, WEIR, SMITH, FREEMAN, GRAY, KAUR ULIE DRIMAKIS, MMC CITY CLERK and Ex Officio Clerk of the Council of the City of Bakersfield APPROVED J1AN 2 4 2024 21�* By KA EN GOH Mayor APPROVED AS TO FORM: VIRGINIA GENNARO City Attorney By2�6 ELIZABETH VILLANUEVA Deputy City Attorney Resolution Approving Annual Renewal of Support and Maintenance Services for Versaterm's Case Services Software Subscription Page 2 y in OORIGINAL7 �.r%JVERSATERM PUBLIC SAFETY Quote Details Create Date: Expire Date: Account Information Account Name: Phone: Contact Name 03/08/2023 06/30/2023 Bakersfield Police Department (661)326-3954 Capt. Jeremy Grimes EXHIBIT A Budgetary Quote for the Bakersfield Police Department Prepared By: Dylan Tansey Phone: (613) 820-0311 Billing Contact: Capt Jeremy Grimes Email: jgrimes@bakersfieldpd.us Billing Address 1601 Truxton Ave. Bakersfield, CA. 93301 Case Service Price Quote and Order Form Case Service Reporting is cloud -based technology requiring no software or on -premise hardware to be managed by the Bakersfield Police Department. SUBSCRIPTION SCOPE - Case Service Reporting Unlimited access to Case Service Reporting to automate select citizen interactions for non -emergency calls. Using Case Service, your agency has the option to hand off select non -emergency calls thatoome into dispatch. Case Service automates reporting, and the responses provided by the citizens are used to document the incident in a report that an official at your agency then reviews. In addition, the official case number from approved reports can be made available to the citizen. Below are the available Report Types in the Case Service standard Califomia CIBRSINIBRS Offering, VPS will work with your Agency to review and configure the desired Report Types for your installation from the list below during contract scoping- sil Code Offence Type 0 Hit & Run/leaving the Scene Collision C Lost Property 220 Burglary of anon -residence iCommerclal only) 220 Burglary of Residence 220 Burglary of Shed/Detached Garage/Storage Unit 240 Auto Theft Attempt 290 Damage./Vandalism 290 Graffiti 136 Assault (Simple) ISR Code Offence Type 13C Threats and Intimidation 23A Theft from Person 23B Theft Purse Snatching 23C Theft by Shoplifting 23D Theft from Building Theft from Coin Operated 23E Machine/Device 23F Theft from Auto 23G Theft of Auto Parts 23H Theft ISR Code Offence Type 26A Fraud/Theft by Deception 26A or Theft of Service 23H 268 Credit/Debn Card Fraud 26C Impersonation 26F Identity Theft 90F Child Custody Interfere 901 Criminal Trespass 902 Viol of Court Order (NON EPO) 902 Violation of Protective Order CITIZEN -FACING COMPONENT(S). VOICE, MOBILE & WEB Citizen Reporting AGENCY -FACING COMPONENT(S): Cloud -based Agency Report Review &Admin Portal CONFIGURATION: To include; report type identification, agency branding, access control configuration. RMS INTEGRATION via INCLUDED API ACCESS: Connect Case Service deployment to vRMS 8.1. SERVICE TRAINING: Facilitate a train -the -trainer class via web conference. CaseService -, yERSATER M 1111111A I"' Case Service: tt's About Service 11AIVERSATERM PUBLIC SAFETY Budgetary Quote for the Bakersfield Police Department Usage Rights 6 SubscripVon Terms usage Rights Unlimited Case Service Reporting to automate select citizen interactions for non -emergency calls. Subscription Start Data: At the completion of site acceptance testing. Subscription End Date: Per the terns in the master subscription agreement ('Customers Subscription Start Date will commence no earlier than the signature date of this order unless otherwise noted.) Terms of service are defined under the master subscription agreement located at: hftc:s://www.caseservice.com/terms-of-service.htmi Item Price Annual Case Service Subscription $88,000.00 Annual Case Service subscription for unlimited Case Service Reporting (CIBRS Base) usage by the Bakersfield Police Department for the City of Bakersfield. Case Service RMS Integration and services $60,000.00 Professional services and setup of Case Service integrated into vRMS 8.1. Total $148,000.00 Payment Frequency: Annually Payment Terms: Payment Due Net 30 from Receipt of Invoice Velsaterm Public Safety, Inc. 2 r ..i 7�2 3 AO ` Signature f� ( Date L R, i w 11 r G l�'C% Ols V f D{ p e I' A$1,19 A I rv„„, i Tide Signature _ J� Name Bakersf Police Department SignatIxEmy I�R+Mes Name Signature = CaseService wwrgw811SATERM PU"S M A" Date Title Date ('—AKA N Title �Date �l � � , 'I, Y'S Yell J� CV � \ y �4�� • Title v Case Service: It's About Service 0 P Kc, gi > m OORIGINAL::'