HomeMy WebLinkAboutChapter X Performace Outcome MeX. OUTCOMES BASED PERFORMANCE MEASUREMENT
A. BACKGROUND
As part of the President’s Management Agenda, HUD’s Office of Community Planning and
Development has undertaken an initiative to make the Consolidated Plan more results-oriented
and useful to communities in assessing their own progress toward addressing the problems of
low-income areas and residents. As a means to comply with HUD’s initiative to make the
Consolidated Plan more results-oriented, the City used the foregoing program outcome model
framework for measuring it’s Consolidated Plan strategic accomplishments over the next five
years.
The City’s Consolidated Plan performance measurement system attempts to link goals, inputs,
activities, and outputs with outcomes in order to objectively measure a community’s
improvement process. By objectively measuring outcomes not just outputs, this balanced
community scorecard approach will hopefully reflect the extent to which local community and
housing development activities yield the desired outcomes in the community or in the lives of
persons assisted.
The ConPlan model reflects goals or general priorities (Affordable Housing, Community
Development, Homelessness, Special Needs and Economic Opportunity) and the objectives
reflected in Table 2C – Summary of Specific Housing/Community Development Objectives. The
local performance measurement system also identifies outcomes and tracking indicators which
should provide objective measuring of accomplishments and end-results (outcomes) at the
completion of each Fiscal Year beginning for FY 2005-06. The definitions used for this
performance measurement model are reflected below.
Goals are the proposed solutions to problems or needs identified by the grantee during the
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consolidated planning process.
Inputs include resources dedicated to or consumed by the program such as money, staff,
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equipment, and supplies.
Activities are what the program does with inputs to fulfill its mission. Activities include the
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strategies, techniques, and types of treatment that comprise the program’s production
process or service methodology.
Outputs are the direct products of a program’s activities. They are usually measured in
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terms of the volume of work accomplished, such as number of low-income households
served, number of loan applications processed, number of units constructed or rehabilitated,
linear feet of curbs and gutters installed, or numbers of jobs created or retained.
Outcomes are benefits that result from a program. Outcomes are typically end-results that
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relate to a change in conditions, status, attitudes, skills, knowledge, or behavior. Common
outcomes could include improved quality of life for program participants, improved quality of
local housing stock, or revitalization of a neighborhood.
Tracking Indicators are a planning tool that provides useful performance measurement
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information about the condition or change of the community’s well-being and the potential
impact of its strategic outcomes.
The development of the City’s Consolidated Plan performance measurement system will
continue to be an evolving self-evaluation process and may change based on input and
direction from HUD, State, and local policy makers and stakeholders.
City of Bakersfield
Consolidated Plan 2010 X-1 May 2005
B. PERFORMANCE OUTCOME MODEL
The model used reflects the ConPlan’s general priorities/goals (Affordable Housing, Community
Development, Homelessness, Special Needs and Economic Opportunity) specific priorities and
objectives. The measurement system also identifies tracking indicators for the purpose of
providing objective measuring of accomplishments and end-results (outcomes) at the
completion of each Fiscal Year beginning for FY 2005-06. The baseline (benchmarking) data
points used for the expected outcome measurements over the next five years are from 2004.
The performance measurement system model contains general priorities, specific objectives,
outputs, outcomes and tracking indicators. The following pages reflect a description of the
proposed outputs and outcomes in the following table to be achieved over a five (5) year period
(for an annual performance snapshot of outputs and outcomes divide the total
numbers/percentages by 5) and a brief sample flowchart of the model using affordable housing
outputs/outcomes as an example.
For more specific information regarding strategies, goals, objectives and outputs see the
Strategic Plan (Chapter IX), the Consolidated Plan Table 2 C and the Appendix Section.
City of Bakersfield
Consolidated Plan 2010 X-2 May 2005
'u c tu re
em ents
es/S ervices
Safety íAnti-
=ire Prevention
c
vation/C D
1 g
'1,0001.l.ofpiping
'10,0001.1. of streets cape
'25,0001.1. of sidewalk
'Street lighting upgrades for 2000 people;
'Reconstructed sewer lines for 50 hom es
'30,0001.1. of curb & gutters
'100 Parking spaces
'fire facilities benefiting 15,000 people
'Retro-fitting/constructing five four com m unity parks
'Childcare spaces for 1200 children
'Health/referral services for 2500 persons
'Develop one neighborhood facility
'Em ergency shelter for 50 abused elderly
'Develop/expand one youth center
'Rem ove 2 million s.1. of graffiti
'Lead paint testing/m itigation for 25 hom es
'Energy Conservation for 25 businesses
'Code Enforcem ent/property dem olition for 10
buildings
'Build capacity for one nonprofit
'Fund three firefighter positions íSE area)
'Fund two police officers in the SE area of
Bakersfield íat least one fiscal year)
'Crim e awareness services for 450 seniors
'DAR E services for 2500 school children
Preserving or designating one historic
building/landm ark
Com pleting/am ending one HUD ConPlan, five Action
Plans and two studies/Section 108 Applications.
ess of preparing a Police Strategic Plan with an evaluation com ponent.
Five percent reduction in the num ber
of declining infrastructure within low
incom e neighborhoods íblock
groups).
Increase of recreational opportunities
for youth by five percent.
Decrease in the numberoflow
incom e substandard residential
dwellings with LBP and graffiti by one
percent.
Increase licensed childcare spaces
by 10% .
Response tim es decreased by five
percent in the Fire Station #5 service
area;
Five percent decrease in property
crim es in the Bakersfield East Area
Com m and.
2 % increase in preserved/retrofitted
historic landm arks/buildings
2 % increase in new CD
plans/strategies im plem ented
Public Works Dept.
annual report.
City's Annual
CAPER
Recreation and
Parks Dept. Annual
R e port
City's annual
CAPER
PW /Building Annual
R e port
Community
Connection for
Childcare Report
FireDept.YearEnd
Report.
BPD Annual
Evaluation Report'
Annual Housing
Preservation
Committee reports
AnnualSHPO
statistics/studies
Annual no. of
community
plans/studies
approved
0
X -3
May2005
General Specific Priorities Outputs Outcomes Tracking
Priorities (over five years) (over five years) Indicators
Direct assistance for creation of 100 jobs 2% increase in new Annual ETR/WIA
Five businesses/sites assisted through clearance, commercial/shopping opportunities reporting statistics
retrofitting, and/or construction Annual
Employment training services to assist ten 2% increase of WIA/CalWorks clients commercial/shoppi
Economic
businesses and/or 125 workers with job skills trained/employed ng building permits
Economic Opportunity
Development
Employment of up to 2000 persons in the CalWorks pulled
program. Annual sales tax
10% of PHA families to be job assisted data
Annual business
licenses pulled
Owner Occupied Downpayment assistance to 50 homebuyers 1% increase in homeownership No. of density
Housing CHDO assistance to benefit 35 households bonuses
In-fill housing assistance to benefit 50 households 2% increase in supply of new Annual Bakersfield
Rehabilitation assistance to benefit 20 housing affordable multi-family units Association of
(owner occupied) structures Realtor Report
New construction of multi-family units to benefit 379 .5% increase of single family housing Annual
households units that are considered standard HMDA/Census
Rental Housing Rental retrofit to benefit 15 households Data
Affordable
HACK TBRA assistance for 250 households Annual California
Housing
PHA capital fund assistance for 200 households Realtor Association
Public Housing PHA assistance to 50 households for homeownership Report
New affordable
rental units
constructed
Annual review of
housing conditions
study
City of Bakersfield
Consolidated Plan 2010 X-4 May 2005
General Specific Outputs Outcomes Tracking
Priorities Priorities (over five years) (over five years) Indicators
*Distribute 1500 brochures and flyers
*Assist annual assistance to the Board of Realtors Increase public awareness of FH Annual FH public
with FH Arts Contest rights and raise tolerance levels by participation
*Distribute 300 FH posters to HACK 10%.. surveys
*Present ten FH seminars on bi-annual basis
Community
*Conduct ten FH workshops A 15% increase in conflict resolution Number of
Development
Fair Housing
*Provide FH training 15 workshops providing positive and satisfactory conciliation and
*Investigate all (100%) formal discrimination outcomes for both parties. resolution
complaints agreements/yr.
*Conduct five investigational testing
*Provide mediation services with a goal of 5%
resolution of all mediated cases.
*Contact and assess 2500 homeless families
*Provide information referral to 5000 clients A 2% increase in the number of Homeless
Assessment & *Perform case management for 250 clients homeless clients that achieve access Management
Outreach *Expand shelter to accommodate 50 clients to mainstream resources and Information System
Emergency Shelter & *Develop 20 additional transitional units supportive services. (HMIS)*
Homelessness
Services *Assist 36 clients to independent living
Transitional Housing *Assist 25 clients to permanent supportive housing A 2% increase in the number of
Permanent Housing units homeless individuals that achieve Annual Continuum
Supportive Services *Provide access for 500 clients to supportive services self-sufficiency. of Care point in
time surveys
*100 units for elderly and frail elderly
*15 SRO rest and recovery units A 2% increase in accessible rental End of the yr.
*50 beds for mentally ill housing with supportive services for tabulation of
*50 units for developmentally disabled Special Needs groups that will current accessible
*15 accessible units for physically disabled improve habitability conditions and housing stock to
Special Needs
*modification of 75 units for physically disabled increase independence. confirm increase.
Populations
Special Facilities &
*20 beds for person with alcohol/drug addictions
(Non-
Services
*40 units for persons with HIV/AIDS A 5% increase in housing that is End of the yr.
Homeless)
*50 Section 8 vouchers for female headed suitable for the mentally ill, tabulation of
households drug/alcohol additions, and transition current special
*10 beds for transition age youth coming out of foster age youth that will increase self needs housing
care sufficiency and quality of life. stock to confirm
increase.
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Beginning 2005, supportive housing providers targeting homeless clientele will be implementing the new HMIS program.
2-10-05
City of Bakersfield
Consolidated Plan 2010 X-5 May 2005
City of Bakersfield
OUTCOMES BASED PERFORMANCE MEASUREMENT
Beginning with the 2010 Con Plan, an outcome model for measuring impact of housing and community
development activities is required by HUD. A sample of the Performance Measurement Model being
used for the City's Con Plan is below.
CTIVES
using
lutions to
needs
n the
ated Plan such
or an increase
ble housing.
Provide
assistance
income
t
s of
m activities.
umber of
clients/custom
ers served
./ Number of
loans mad
first time
homebu
./ Numb
horn
reha
creased
percentage of
housing units
that are
standard
./ Increased
percenta
homeo
elloan screening
lal inspection
erify contractor/buy
eligibility and cost
reasonableness
./ Prepare loan doc
specifications
./ Loan approval
./ Progress i
001 for
and
ing
mance
No. of
affordable
housing
permits/yr
./ No. of ann
loans m
homeb
./ Annu
rep
./ An
City of Bakersfield
Consolidated Plan 2010
XI-6
May 2005